Refund & Cancellation Policy

1. Payment Terms

• All payments must be made through the authorized payment methods displayed on our website/agreement.
• Payments are accepted only in the name of “Vision 2 Export”. Any payment made to unauthorized individuals or third parties shall not be the responsibility of the Company.
• The Company will issue official confirmation through email. Clients are advised to retain these records for future reference.

2. Refund Policy

• As Vision 2 Export delivers customized and approval-based services, no full or partial refund will be made once payment has been processed and services have been initiated.
• Orders placed cannot be cancelled once confirmed, as processing begins immediately.
• Change of personal or business decision, closure of business, or dissatisfaction without valid proof of service failure will not be considered grounds for refund.
• If Vision 2 Export provides verifiable proof of service delivery (such as emails, reports, invoices, or activity records), refund claims will not be entertained.
• Refunds, if considered under exceptional circumstances, will be at the sole discretion of the Company’s management.

3. Membership & Service Packages

• Membership fees and package charges are non-refundable once the membership has been activated.
• The Company is obligated to deliver services/deals within the entire membership tenure (e.g., 12 months) and not on a monthly guarantee basis.
• If services are discontinued by the client after service activation, fees will not be refunded, transferred, or adjusted to another business entity or referral provided by the client.
• If any former employee misleads a client regarding Vision 2 Export’s services after leaving the company, Vision 2 Export shall not be liable for refunds or damages.

4. Exceptions (Before Service Activation)

Refunds may only be considered if cancellation is requested before services have been activated, under the following scenarios:

• Credit Card Payments: A written cancellation request must be submitted via the billing email. If the transaction is authorized but not processed, the amount will be refunded within 7 working days (subject to payment gateway timelines).
• Cheque / Demand Draft: If cancellation is requested before the instrument is deposited, it will be returned. If deposited, a refund cheque will be issued within 7 working days after clearance along with documentation adjustment.
• Foreign Currency Wire Transfers: Clients may initiate a “Recall Request” through their bank before activation of services. Upon receipt, the Company will approve the reversal within 7 working days.

5. Misuse & Non-Compliance

• Refunds will not be provided if the client misuses the services, violates the agreed terms, or engages in fraudulent activities.
• Any attempt to initiate a chargeback after availing services without valid justification will be treated as a breach of contract, and the Company reserves the right to pursue legal action.

6. Force Majeure

The Company shall not be held responsible for delays or failure to deliver services due to events beyond our reasonable control, including natural disasters, government restrictions, technical failures, strikes, or other force majeure events. In such cases, no refund will be applicable.

7. Limitation of Liability

• Vision 2 Export’s liability is limited strictly to the amount paid by the client for specific services.
• The Company shall not be responsible for indirect, incidental, or consequential damages arising from the use or non-use of its services.

8. Fraud Protection

• Clients are requested to immediately report any suspicious communication or payment request from unauthorized individuals.
• Vision 2 Export shall not be liable for any loss arising from fraudulent transactions carried out outside the official payment channels.

9. Legal Jurisdiction

• All legal disputes related to Vision 2 Export shall be subject to the exclusive jurisdiction of the courts.
• The terms shall be governed by and construed in accordance with the laws of India.

10. Client Responsibility

Clients are responsible for providing accurate information, required documents, and approvals in a timely manner. Delay or failure to provide necessary inputs from the client’s side shall not be treated as a service failure by the Company.

11. Acknowledgement

By making a payment to Vision 2 Export, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.